Services
Our normal business
hours are Monday through Sunday, 8:00 a.m. – 6:00 p.m., and 24 hour notice is requested for all babysitting
assignments. Service requests made outside of our business hours will be verified the next business day. Our regular
service area includes the following areas: Baltimore City, Baltimore County, Ellicott City (Howard County). Requests for service
outside of our service area will be agreed to at our discretion. Babysitting Service requests can be made via phone, email,
or fax. Our phone number is 1-888-747-9955, or 410-747-3009, fax number 410-747-5949 and our email address is Customerservice@mason-dixonconcierge.com.
Payment Policy
Full Payment is due for the total hours you have reserved.
You may pay with VISA, MC or AMEX. We cannot guarantee the sitter can stay longer if you have not reserved those
hours beforehand. Babysitters cannot accept Cash payments unless it is a Gratuity. Gratuities
can be prepaid, charged after services or given to the sitter in Cash
Cancellation
Policy
Client/ Family can cancel up to 10 days before reservation with NO
Charge
There will be a minimum of a $37 processing fee if you need to cancel babysitting
reservation within 9 days of start time. For same day cancellations, you are financially responsible for the hours your have
reserved. Rates are subject to change for Special Event Weekends.
Rates are based
on a per sitter basis. Our policy requires a 1:2 ratio
for children under 3 and a 1:4 ratio for children above 3. In
some cases, this may vary.
babysitters are not allowed to take children swimming, babysitters are not allowed to bathe
children, and only public transportation may be used for babysitters to transport children. Babysitters are not allowed
to drive children in private vehicles.
Holiday Rates apply to
the following Holidays: New Years Eve, Jan 1st, Easter, Memorial Day, July 4th, Labor Day, Thanksgiving,
Christmas Day & Special Event Weekends Client may not call sitter directly to make changes or reservations.
Client will notify agency of each completed assignment by any temporary employee referred
by agency. Client will have a $400.00 penalty if the Mason-Dixon Concierge, LLC has not been contacted within 24 hours of booking an employee of Mason-Dixon Concierge, LLC Babysitting
Department for an assignment. On occasion, babysitters may be changed due to scheduling logistics. You will be notified of any changes.
